ev33 Terms & Conditions
This document sets out all the conditions for using the ev33 platform. Please read it in full and agree before creating an account.
Definitions & General Provisions
Certain words used in these Terms & Conditions have specific meanings. "Platform" refers to ev33's website, mobile version, and related services. "User" or "Member" refers to any person registered on the platform. "Account" refers to each member's personal account. "Bonus" refers to any promotional offer or reward provided by ev33.
ev33 operates as a safe and reliable online entertainment platform. These terms form a legal agreement between the user and ev33 and define the rights and responsibilities of both parties.
Age & Eligibility Requirements
The following conditions must be met to open and use an account on the ev33 platform:
- The applicant must be at least 21 years of age. This platform is open to those aged 21 and above only.
- Each person may open only one account. Multiple accounts are strictly prohibited.
- All information provided when opening an account must be complete, truthful, and accurate.
- The responsibility for keeping one's own account secure rests entirely with the user.
- Accounts may not be transferred to or shared with anyone else.
Account Registration & Management
3.1 Registration Process
To open an account with ev33, you must provide accurate personal information. The mobile number and details used at registration must match those used for deposits and withdrawals. Providing incorrect or false information may result in the account being cancelled and any deposited funds being forfeited.
3.2 Account Security
Always keep your password confidential and do not share it with anyone. If you suspect unauthorised access to your account, notify our support team immediately. You are responsible for all activity carried out from your account.
3.3 Closing an Account
A user may request to close their account at any time via live chat or email. ev33 also reserves the right to suspend or close any account without prior notice in the event of a breach of these terms.
Deposits & Withdrawals
4.1 Deposit Rules
Deposits on ev33 are currently accepted via bKash, Nagad, and Rocket. The minimum deposit amount is ৳200 (for each method). When depositing, please ensure you are using a mobile banking account registered in your own name. Deposits from third-party accounts are strictly prohibited.
4.2 Withdrawal Rules
The minimum withdrawal amount is ৳500. Withdrawals are generally processed within 1 hour. At the time of withdrawal, the account must have a sufficient balance and any applicable wagering requirements must be met. Withdrawal requests are subject to a verification process.
- The withdrawal method will be the same as the deposit method — bKash, Nagad, or Rocket.
- Applicable wagering requirements must be met before bonus funds can be withdrawn.
- ev33 may temporarily hold withdrawals in the case of unusual or suspicious activity.
4.3 Anti-Money Laundering
ev33 is strictly committed to preventing money laundering. ev33 will take appropriate steps to investigate any suspicious financial activity and reserves the right to verify relevant information.
Bonuses & Wagering Requirements
5.1 Welcome Bonus
New members will receive a 120% welcome bonus on their first deposit, up to a maximum of ৳5,000. For example: if you deposit ৳1,000, you will receive a ৳1,200 bonus and your total balance will be ৳2,200. If you deposit ৳10,000 or more, you will receive the maximum bonus of ৳5,000 and your total balance will be ৳15,000.
5.2 Wagering Requirements
The wagering requirement for the welcome bonus is 20 times the bonus amount. Wagering is calculated on the bonus amount only, not on the deposit. For example: ৳1,200 bonus × 20 = ৳24,000 must be wagered before bonus winnings can be withdrawn.
5.3 General Bonus Terms
- An active membership on the account is required to receive a bonus.
- Each bonus offer may be claimed only once per member, unless otherwise stated.
- If bonus conditions are not met, the bonus and any associated winnings may be cancelled.
- Multiple bonuses may not be used at the same time, unless specifically permitted.
- ev33 reserves the right to cancel a bonus if there is suspicion of bonus abuse.
- ev33 reserves the right to modify, suspend, or cancel any bonus offer at any time.
VIP Program & Cashback
ev33's VIP program has three tiers — Bronze, Silver, and Gold. Weekly cashback benefits apply at each tier:
- Bronze — up to 0.3% weekly cashback.
- Silver — up to 0.7% weekly cashback.
- Gold — up to 1.0% weekly cashback.
Members can move up to higher VIP tiers through regular activity. Cashback benefits are governed by the general bonus terms. The specific terms of the VIP program are subject to change, and ev33 reserves the right to make the final decision on such matters.
Betting & Gaming Rules
7.1 General Betting Rules
All bets and games on the ev33 platform are conducted in accordance with fair play principles. Once a bet is confirmed, it cannot be changed or cancelled, unless an unusual situation arises due to a technical error. ev33 reserves the right to verify the validity of all game outcomes.
7.2 Technical Errors
Any winnings obtained abnormally due to a system error or technical issue will be considered void. In such situations, ev33 will conduct an investigation and provide the correct resolution. ev33 is not liable for losses caused by technical errors.
7.3 Prohibited Activities
- Placing bets using bots or automated software.
- Exploiting platform vulnerabilities to gain an unfair advantage.
- Colluding with other members to fix bets or engage in collaborative betting manipulation.
- Arbitrage betting for the purpose of meeting bonus wagering requirements.
- Claiming multiple bonuses using false identities or information.
If any of the above activities are detected, the account may be permanently closed and all balances forfeited.
Privacy & Data Protection
ev33 uses SSL encryption and modern security technology to protect members' personal information. We do not sell or provide your personal information to any third party free of charge, unless legally required to do so. For more details about our privacy practices, please visit the Privacy Policy page.
By opening an account, you are giving ev33 permission to collect and process the necessary information. This information may be used to improve user services, prevent fraud, and fulfil legal obligations.
Responsible Gaming Policy
ev33 believes in responsible gaming and is committed to protecting its members. We ask members to enjoy entertainment within their means. Only spend money that you can afford to lose.
- If you feel your gaming habits are getting out of control, please use the self-exclusion feature.
- Contact our support team to set deposit limits and session limits.
- Take a break from gaming during times of financial or emotional difficulty.
- Apply parental controls to prevent minors from accessing the account.
For more information on responsible gaming, please visit our Responsible Gaming page.
Limitation of Liability
ev33 provides its platform services on an "as is" basis. ev33 bears no responsibility in the following situations:
- Loss caused by internet disconnection or third-party technical failures.
- Account loss due to the user's own negligence or failure to protect their password.
- Service interruption due to unexpected technical errors or system maintenance.
- Financial loss due to the normal wins and losses of betting and gaming.
To the maximum extent permitted by law, ev33's total liability in any single incident will not exceed the account balance of the relevant user.
Dispute Resolution
In the event of any dispute or complaint, please contact our support team first. Our support team is available 24/7 via live chat and email in both Bengali and English. Email: [email protected]
If the matter is not resolved after contacting the support team, an attempt will be made to resolve the dispute through discussion. ev33's final decision will be considered binding on all matters.
Complaints must be submitted within 30 days of the date the dispute resolution process begins. Complaints made after this period may not be accepted.
Changes to Terms & Conditions & Effective Date
ev33 reserves the right to partially or fully amend these Terms & Conditions at any time. A notice will be posted on the platform when changes are made. Continued use of the platform after any changes will be considered full acceptance of the new terms.
These terms are drafted in Bengali and the Bengali version will take precedence over all translations. If any term is found to be legally unenforceable, the remaining terms will continue to be in effect.
Need Help?
Live chat
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Email support
For detailed support, write to us at our email. We provide service in both Bengali and English.
[email protected]