ev33's Privacy Policy

About This Policy

ev33 (hereinafter referred to as "we", "us", or "the platform") provides a safe and reliable online entertainment service for users in Bangladesh. We believe that protecting the privacy of your personal information is our fundamental responsibility. In this privacy policy, we clearly explain what types of information we collect, how we use it, and what your rights are.

You are requested to read this policy carefully before registering on our platform, logging in, or starting to use any service. If you have any questions about this policy, you may contact our support team.

ev33 uses SSL encryption and modern cybersecurity measures to keep your information secure. We never sell your personal information to third parties without your permission.

Details of Information Collected

We collect various types of information for the purpose of providing services on ev33. This information is divided into two main categories.

1.1 Information You Provide Directly

Information you provide yourself during registration and account management:

• Identity information: Full name, date of birth (for age verification), national ID card or passport details.
• Contact information: Mobile number, email address, and current address.
• Account information: Username, password (stored in encrypted form), security questions and answers.
• Financial information: bKash, Nagad, or Rocket mobile wallet numbers — for transaction processing purposes only.
• Support-related information: Details of what you share when contacting us.

1.2 Automatically Collected Information

When you use our platform, certain information is automatically collected through technical means:

• Device information: Device type, operating system, browser details, and device identifiers.
• Network information: IP address, internet service provider details.
• Usage patterns: Aggregate information such as which pages you visited, how long you stayed, and which games you played.
• Cookie and tracking information: Session cookies and performance-related data that help improve the quality of the platform.

How We Use Your Information

Collected information is used only for specific and legitimate purposes. ev33 never uses your information for unrelated reasons.

2.1 Service Delivery and Operations

• Creating, verifying, and managing your account.
• Processing deposit and withdrawal transactions via bKash, Nagad, and Rocket.
• Correctly delivering bonuses, rewards, and promotional benefits.
• Determining VIP membership levels and managing associated benefits.
• Providing customer support via 24/7 live chat and email.

2.2 Security and Protection

• Preventing unauthorized access to accounts.
• Detecting and preventing fraudulent transactions.
• Age verification — only users aged 21 and above may use this platform.
• Enforcing responsible gaming policies and ensuring user protection.

2.3 Platform Improvement

• Monitoring and improving service quality.
• Identifying and resolving technical issues.
• Making the user experience easier and more enjoyable.
• Analyzing data to develop new features and services.

2.4 Communication

• Sending important account-related notifications.
• Sending transaction receipts and confirmation messages.
• Informing you about promotional messages and offers with your consent.

When and With Whom Information Is Shared

ev33 never sells your personal information to third parties or shares it without permission. However, there are limited circumstances where sharing information may be necessary.

3.1 Service Provider Partners

We work with certain service providers who provide technical support on our behalf. All such partners operate under strict confidentiality agreements and may use information only for specified tasks. This includes:

• Payment processing services (related to bKash, Nagad, Rocket).
• IT infrastructure and server management companies.
• Cybersecurity and fraud prevention service providers.

3.2 Legal Obligations

We may be legally required to share information in the following circumstances:

• When there is a court order or a valid directive from a government authority.
• In cases involving investigation of money laundering or serious financial crimes.
• Upon a valid request from law enforcement agencies in the interest of national security.

3.3 What Is Never Done

• Your information is not sold to advertisers or marketing agencies.
• Your information is not shared with unrelated third parties without your consent.
• The details of your financial transactions are not disclosed without authorization.

Data Retention Period and Security Measures

4.1 Data Retention Period

Your personal information is stored only for as long as necessary. Information for active accounts is retained for the entire duration the account remains active. Even after an account is closed, certain information may need to be retained for a specified period to meet legal obligations and prevent fraud. Once this period has passed, data is securely deleted or anonymized.

4.2 Technical Security

Measures ev33 takes to keep your information secure:

• SSL encryption: All data transfers are encrypted via SSL/TLS technology.
• Password hashing: Your password is never stored in plain text; it is secured using modern hashing methods.
• Firewall and anti-DDoS: High-standard security measures at the server level.
• Access control: Only authorized staff have access to the information they need.
• Security audits: Regular cybersecurity reviews and tests are conducted.

4.3 User Responsibilities

You can also take certain steps to ensure the security of your account:

• Use a strong and unique password and change it regularly.
• Do not share your login details with anyone else.
• If you notice any suspicious activity, contact us promptly.
• Be cautious when logging in over public Wi-Fi.

About Cookie Use

ev33 uses cookies and similar technologies to keep the platform running smoothly. Cookies are small text files stored in your browser.

5.1 What Types of Cookies We Use

• Essential cookies: Required to maintain login sessions, ensure security, and support the site's basic functionality. Without these, the site cannot work properly.
• Performance cookies: Collect data used to monitor the speed and performance of the site.
• Functional cookies: Remember your preferences, such as language settings and display preferences.

5.2 Cookie Control

You can control or delete cookies from your browser settings. However, please note that disabling essential cookies may affect certain key functions of the platform and you may not be able to log in properly.

Your Rights Regarding Your Information

You have the following rights regarding your personal information. Contact our support team to exercise these rights.

6.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your stored information.

6.2 Right to Correction

If any of your information is incorrect or incomplete, you may request that it be corrected or updated. Most information you can update yourself from your account settings.

6.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, please note that we are legally required to retain certain information for a specified period to meet legal obligations.

6.4 Right to Object to Processing

You have the right to object to the use of your information for marketing or statistical purposes. In such cases, we will honor your request accordingly.

6.5 How to Exercise Your Rights

To exercise any of the above rights, email [email protected] or contact us via our 24/7 live chat. We will generally process your request within a reasonable time.

Protection of Minors' Information

ev33 strictly provides services only to those aged 21 and above. We do not intentionally collect any information from minors.

Age verification measures are in place at the time of registration. If we become aware that a minor has created an account on our platform, that account will be closed immediately and the associated information will be deleted.

If you believe that a minor is using our platform, please let us know at [email protected].

About Privacy Policy Updates

ev33 reserves the right to periodically review and update its privacy policy. Changes to this policy may be necessary due to technological updates, the addition of new services, or legal changes.

For any significant changes, we will notify you in the following ways:

• Through a notification on the platform.
• By sending a message to your registered email.
• By updating the "Last Updated" date on this page.

If you continue using the platform after the updated policy is published, you will be considered to have agreed to the new policy. Therefore, you are advised to read any policy change notification carefully when you receive it.

Legal Framework and Dispute Resolution

This privacy policy is governed by applicable law. ev33 follows international best practices in all matters related to data protection.

If any dispute arises regarding the interpretation or application of this policy, you are advised to first contact our support team. We will make every effort to resolve all matters fairly and promptly.

ev33 follows a fair play policy and gives the highest priority to protecting the interests of users. If you inform us directly about any complaint or concern, we will try to resolve it as quickly as possible.